Refund policy
We do not offer returns. However, we are happy to refund or replace product that does not uphold our brand standards.
Replacements & refunds
To be eligible for a replacement item, start by contacting us at hello@tenderlyrooted.com. Photos, descriptions of smells or other issues, and other information will be duly collected to determine if your order is eligible for a replacement or refund.
If your order is eligible for a replacement, we’ll send you the replacement to the address listed on the original order, at our expense.
If your order is eligible for a refund (or you requested a refund instead of a replacement), we will provide the refund in store credit via a gift card to be used on future purchases.
You can always contact us with any question at hello@tenderlyrooted.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
the goodness, explained
why sprouted?
The process of activating the walnut, or sprouting, begins a chain reaction within the nut that consumes phytic acid drains tannins.
Together, this lowers allergens, increases bio-availability, and unlocks bound up nutrients. All while leaving fragile vitamin structures in-tact and opening the naturally warm & buttery flavor of a fresh walnut.
Within each nut lies everything needed to start a new tree. That powerhouse is what we call food. The sprouting process tricks the nut into thinking it will become a tree, so it begins to unpack all that nutrient-rich goodness, readying itself to push its first tap root.
After months of testing, we tamed the fickle walnut. We stop the sprouting process at the optimal point, yielding top flavor and maximum nutrient availability.